Cancellations within 72 hours will forfeit 50% of the payment fee. Cancellations prior to 72 hours will receive a refund or can switch the date of your message depending on availability. If it is unsafe to set up due to weather, we will contact you to discuss set up options. If weather prevents us to set up, a full refund will be given. When signs are rented, we ask the following: • Please treat signs with respect. We will set up and tear down. (There will be a $20 fee per letter for signs lost or damaged while in your possession. ) • Do NOT attach anything to our signs (including streamers, balloons, etc. ) • Keep dogs and children away from the signs for their safety and the protection of the signs. Please do not mow or use sprinklers while the signs are in the yard, grass clippings can stain the letters. There will be a $20 cleaning charge for letters stained by yard work. • If you are renting a sign as a surprise for someone, let someone in their household know we are coming so they are not startled by us setting up or tearing down in the evening. Thank you for letting us help spread joy!